My IP address has been banned

  • fisayo
    Asked on May 10, 2025 at 8:34 AM
    i am unable to access the form. there is an error message saying my ip has been banned.
  • Royce JotForm Support
    Replied on May 10, 2025 at 8:49 AM

    Hi Fisayo,

    Thanks for reaching out to Jotform Support. I checked and confirmed that your account is currently active. Take note that when an account has been suspended by our anti-phishing system, it also blocks the IP address associated with the suspended account. I saw that the IP address of the suspended account is also associated with your account so I've gone ahead and whitelisted the IP address associated with your account.

    Reach out again if there’s anything else we can help you with.

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