Unable to Add New Credit Card

  • Rajkumar Bhattacharya
    Asked on May 9, 2025 at 7:04 AM

    Dear Sir,

    I want to add an ICICI Bank credit card to pay the subscription $190.

    And want to delete our primary card.

    But it is not happening while changing the payment method.

    Also my IP showing banned now.

    Please do the needful.


    Regards,

    Rajkumar Bhattacharya

    Joyya, Kolkata, India

    M:+91 9874374248

  • Aries JotForm Support
    Replied on May 9, 2025 at 7:19 AM

    Hi Rajkumar,

    Thanks for reaching out to Jotform Support. I checked the account used to create this ticket, and it appears to be a guest account, which is intended for one-time use only. To better assist you with your concerns, could you provide the email address associated with your Jotform account? In addition, if you're encountering any errors while adding your credit card, share more details so we can further assist you.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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