Print button isn't showing in PDF Editor

  • lhernandjr
    Asked on May 8, 2025 at 9:45 PM

    in pdf editor i created a template which takes the submitted data and creates a preview of the submission I would like to print. unfortunately, there is no print button so how can I print?

  • Christian JotForm Support
    Replied on May 8, 2025 at 10:02 PM

    Hi Leo,

    Thanks for reaching out to Jotform Support. In PDF Editor, the Print button is on the upper-right side of the page, as you can see in the screenshot below:

    Print button isnt showing in PDF Editor Image 1 Screenshot 40

    If you don't see a Print button, can you share the URL of the template you created? Also, if you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you How to Post a Screenshot to Our Help Center:

    1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.
    2. Drag and drop your image into the Upload box, or click on it and select your file.
    3. Then, click on the Add button in the bottom-right corner of the window. Print button isnt showing in PDF Editor Image 2 Screenshot 51
    4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.
    5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section. Print button isnt showing in PDF Editor Image 3 Screenshot 62

    That's it. Once we hear back from you, we'll be able to help you with this.

  • lhernandjr
    Replied on May 9, 2025 at 8:14 AM

    i do not see the same format as the screenshot you sent. i don't have the Form, Send, Print, nor Download option. on my screen I only see Encrypt Entries.

    here is my URL to my form: https://www.jotform.com/pdf-editor/10251277820364054?preview=true

    Print button isnt showing in PDF Editor Image 1 Screenshot 20

  • Mary JotForm Support
    Replied on May 9, 2025 at 8:38 AM

    Hi Leo,

    Since your form is encrypted, I'm afraid the options shown by my colleague above is not available. What you can do is to right-click on your PDF, then select Print:

    Print button isnt showing in PDF Editor Image 1 Screenshot 30

    After that, you can save the file as a PDF, and print it manually:

    Print button isnt showing in PDF Editor Image 2 Screenshot 41

    Give it a try and let us know if you have any other questions.