Trained Chat Response Not Reverting After 'Undo' – Still Giving Out WhatsApp and Email

While I was training our chat agent I told her in the Train area chat to give out our what's app number and our help@iwh.co.nz email to speak to a human. Then I figured out I could send the conversation to our VA. I clicked "undo" for that training in the training chat and the AI is still prviding it as an answer and I cannot find the reference to it in the knowledge base

Hello Vicki,

Thanks for reaching out to Jotform Support. To provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs.

We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted. Can you confirm that we have your permission to go ahead with this process? Should you have any questions or concerns, feel free to reach out.

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yes

Hello Vicki,

To my understanding, your AI agent is still sending the information about your WhatsApp number and email despite of it being deleted. I cloned your AI agent and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.