Link On The Thank You Page Gives Error 404

  • arnoldfbrown
    Asked on May 8, 2025 at 7:01 PM

    I'm building a website sign up form viewable at https://form.jotform.com/251276799287173
    On the thank you page, I want to link our website: dne.org.
    The form offers the chance to drop a link on there, but when the link renders it prepends a Jotfform url, so the result is a bad link of https://submit.jotform.com/dne.org.

    Is it possible to put an off platform link on the thankyou page to go directly to our website?

    Thanks,
    Arnold

  • Aries JotForm Support
    Replied on May 8, 2025 at 8:41 PM

    Hi Arnold,

    Thanks for reaching out to Jotform Support. I cloned and tested your form to replicate the issue and encountered the same 404 error. To fix this, please enter the full website address, including https://www., like this: https://www.dne.org. Let me show you how to do it with the cloned version of your form:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. Click on Thank You Page on the left side menu.

    3. Now click your website link, then click on the Chain or link icon on the top of the page and enter https://www.dne.org into the text box, then click on the OK button once done.

    Link On The Thank You Page Gives Error 404 Image 1 Screenshot 30

    Here's the result:

    Link On The Thank You Page Gives Error 404 Image 2 Screenshot 41

    Give it a try and let us know how it goes.

  • arnoldfbrown
    Replied on May 9, 2025 at 8:27 AM

    That worked great. Thank you so much!
    -Arnold