Stripe üzerinden Türkiye müşterilerinden ödeme almak

Merhabalar, Bir süredir yurtdışı firmam üzerinden Türkiye'ye online mağazamdan satış yapmaktayım. Ödeme altyapım stripe. Türkiye'de yurtdışından

Merhabalar, Bir süredir yurtdışı firmam üzerinden Türkiye'ye online mağazamdan satış yapmaktayım. Ödeme altyapım stripe. Türkiye'den ödeme yapan müşterilerimden bazılarının ödemeleri (Visa ve Mastercard olmasına rağmen) tamamlanamıyor. Önemli gerekçesi kartların yurtdışı alışverişe açık olmaması gibi görünüyor. Bunun için bir çözümünüz var mıdır?

Hi mragipabdullahoglu,

Thanks for reaching out to Jotform Support. Our Turkish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, we've looked into your case, and since your payment processing is handled entirely through Stripe, Jotform doesn't have control over transaction approvals or declines. These decisions are made by Stripe in coordination with the customer's bank.

From what you've described, the most likely issue is that some cards issued in Türkiye may not be enabled for international transactions. This is a fairly common restriction with certain Turkish banks, even if the card is Visa or Mastercard. You might want to use other payment gateways that would support payments in Türkiye.

Let us know if you have any other questions.