The required field is not appearing in the submission information.

Hi,

For my surveys i ensured the answer to "Kon bo ta evalua e kampaña aki?" was required. However, i still received empty submussions. How can this be fixed?

https://www.jotform.com/build/251243700923853

Thanks.
Karima

Hi Karima,

Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I wasn’t able to submit the form without completing that field. Note that you have also set up conditions to hide this field, if the user selects ‘No’ in the ‘Bo a partisipá na e kampaña?’ field, then the ‘Kon bo a haña sa di e kampaña aki?’ field will be hidden. Therefore, it will not be required to submit the form.

Let us know if there’s anything else we can help you with.

Hi Dayron,

The question i'm referring to ("Kon bo ta evalua e kampaña aki?") is the rating question. It's not the one you're showing in your screenrecording. I've also tested my campaign, but still encountered the issue where my submissions are empty for that question. See screenshots below: 

how can this be explained?

Thanks,
Karima

Hi Karima,

I also cloned your form and tested it to see if I could replicate the issue, but everything was working properly. The Kon bo ta evalua e kampaña aki? Star Rating field has values after submission. Check out the screenshot below for my results:

Could you let us know if the form is embedded on a webpage? If so, share the link with us and allow us to submit test entries to your form. If you can also share the submission IDs for the entries with empty values in the Star Rating field, we will do a more in-depth investigation and work on finding a solution. You can find the submission IDs on the Jotform Tables page in just a few easy steps. Let me show you how:

1. On your Jotform Submissions Table, click on the Columns dropdown.
2. Scroll down and check Submission ID.
3. A new column will be added at the end of the rows, showing the submission ID for each entry.

You can then find some of the affected entries, copy their submission IDs, and share them with us.

Keep us updated and let us know if you need any more help.