Unable to edit the Workflow Settings

  • Friends_weadmin
    Asked on May 7, 2025 at 11:26 PM

    Hi

    I encountered issues trying to edit the workflow settings for a few of my forms.


    After i clicked on Settings (see screenshot), nothing happens. Previously i was able to see the popup that allows me to configure the email response and recipients. Now, the screen just stood there, no pop-ups etc.


    Please advise.

    Regards
    Daisy

    Jotform Thread 26808921 Screenshot
  • Afzal JotForm Support
    Replied on May 7, 2025 at 11:50 PM

    Hi Daisy,

    Thanks for reaching out to Jotform Support. I tested one of your form and can't replicate the issue, everything was working properly. Check out the screencast below to see my results:

    Unable to edit the Workflow Settings Image 1 Screenshot 20

    I have cleared your form caches as a precaution, test it again after clearing your browser cache. Also test it on a different browser or a device. If the issue persists, we'll do a more in-depth investigation and work on finding a solution.

    Once we hear back from you, we'll be able to move forward with a solution.

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