Forms sent via email invitation requires log in

Hi,

Currently, our customers are unable to open forms that are being sent via "Invite by Email".

They receive the invitation email and click the link to "complete" the form.

But they are immediately met with a "Log in to Jotform" page.

They attempt to create a account or sign in or reset password, they are unable to move past this page.

Hi Medical_Pantry,

Thanks for reaching out to Jotform Support. Using the Invite By Email method, will send an assign link to the users that will require them to sign up using the invited email. Basically, this method will assign the form to the users, which is why a login is required even if a form is shared as public.

You can share your form using the Share on Email method, so the regular form URL will be emailed, which will not require a login. Let me show you how to do it:

1. In Form Builder, click on Publish on the top of the page.

2. Click on Email on the left.

3. Click on Share on Email.

4. Go to the Recipients tab.

5. Add your recipients' email addresses.

6. Click Send.

For every email, you can add up to 10 email addresses. If you need to add more recipients, you just have to do another batch.

Give it a try and let us know if you need any help.

Yes I understand that.

The problem is they are unable to login and complete the form.

@gian, please read the body of message.

I am not requesting information on how to send forms via "Invite By Email method"

I am asking for help with customers unable to login to complete the form.

Thanks,

Hi Medical_Pantry,

The login requirement is part of the "Invite by Email" feature, which assigns the form to specific users and requires them to sign in with the invited email address. If your customers are unable to create an account, sign in, or reset their password, this could be due to technical issues with the login process or account creation on Jotform.

Here are some steps you and your customers can try to resolve this login issue:

1. Clear browser cache and cookies: Sometimes, stored data can interfere with the login process.
2. Try a different browser or device: This can help identify if the issue is browser-specific.
3. Ensure the invited email address is used: The login must be done using the exact email address that received the invitation.
4. Use the password reset option carefully: If resetting the password, ensure the reset email is received and the link is used promptly.

Give it a try and let us know how it goes.