Unable to connect my PayPal account with my form

i cannot link my paypal account to my form. i have set up a business account but it continues to load when trying to set it up with no connection.

Hi London,

Thanks for reaching out to Jotform Support. Are you talking about this form? If yes, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. I was able to connect our PayPal test account with the form without any issues. Check out the screenshot below to see my results:

When I checked your form, I didn't see anything that may prevent you from connecting your PayPal account with the form, as the Product List field is set up properly. Can you try again and see how it goes? Before you do, clear your browser's cache and cookies first. You can also use Incognito or a different browser for this. If you also have a different device to test this, try that as well. If you're using a mobile browser or the Jotform Mobile app, close and reopen it, and then test the form again. I've cleared your Form Caches to refresh the data. You can also do the same on your end. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon, and then click on Settings.

2. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Give it a try and let us know how it goes.