Can't Submit the Form

  • HRAD
    Asked on May 7, 2025 at 12:34 PM

    I have had several people tell us when submitting forms with square payment gateway that they have trouble submitting forms. can you help





    Cant Submit the Form Image 1 Screenshot 20

  • HRAD
    Replied on May 7, 2025 at 12:36 PM

    have also had trouble with this page as well https://form.jotform.com/251226943347156

  • Kyle JotForm Support
    Replied on May 7, 2025 at 1:54 PM

    Hi HRAD,

    Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:Cant Submit the Form Image 1 Screenshot 40I optimized the form's performance by clearing the cache. Can you try it again and see how it goes? If you run into the same issue again, try removing the Square integration and set it up again. First, let me show you how to do remove connection:

    1. In Form Builder, click on Add Element on the left side of the page.
    2. Under the Payments tab, click on Square and select Payment Settings.
    3. In the menu on the right, click on the Gear icon at the top right corner.
    4. Click on Connected, and then click on Reconnect.

    Cant Submit the Form Image 2 Screenshot 51 Now, let’s integrate the form with Square again:

    1. While in the Square Integration menu, click on Connect.
    2. In the window that pops-up, sign in to your Square account.
    3. Once you sign in, click on Continue at the bottom right of the menu.

    Cant Submit the Form Image 3 Screenshot 62 Give it a try and let us know if you need any other help.

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