How to allow two users on one account?

  • Diane_Andrade
    Asked on May 7, 2025 at 10:37 AM

    What would be the cost to add a 2nd user to our account? And would both users have the security key in order to access the secure documents?

  • Shaina JotForm Support
    Replied on May 7, 2025 at 11:40 AM

    Hi Diane,

    Thanks for reaching out to Jotform Support. Unfortunately, we don't allow sharing account credentials with other users or account sharing, as it's against our Terms of Use. You can consider upgrading to our Enterprise plan, as it's flexible and has more options to suit your needs. If you’re interested in Jotform Enterprise, our dedicated Enterprise Sales Team can help you and answer any questions that you have. You can contact them here. Just fill out and submit the Jotform Enterprise Sales Contact Request and someone from our Enterprise Sales Team will get back to you shortly.

    Thanks for your patience and understanding, we appreciate it.

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