Downloaded submission as PDF doesn't show the Paragraph fields

Hello,

I have multiple consent forms created in Jotform, but when we download them as a pdf, it does not show the paragraphs that the client sees on their end, i.e. Hospitalization/Surgical Information. We do want this on the downloaded document but I cannot see how to fix this.

Thank you,

Crystal

Hi Crystal,

Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue, so I can get a better idea of what's happening? Where are you specifically downloading the file as PDF? Is it from the form's Tables, the Notification Email you received, or through any other means? Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

When I cloned your form, I found that the PDF version of your form, when checked through PDF Editor, is empty. If this is what you're talking about, you may need to consider reformatting it, or creating a new one using its default format, so all the necessary fields can be included in the PDF version of it. Let me show you how:

1. In Form Builder, click on the Downward Arrow icon on the upper left side of the page.

2. From the list of options, select PDF Editor.

3. Once in the PDF Editor page, click on the + New PDF tab.

4. In the Create a New PDF Document modal, select Use Default Layout. From there, a new PDF document will be autogenerated for you, showing all the fields from your form.

Next, you can add it to your form's Notification and/or Autoresponder Email as an attachment to form submissions. Here's how to do it:

1. Click on the Downward Arrow icon again on the upper left side of PDF Editor, and then select Form Builder.

2. In Form Builder, in the orange navigation bar on top of the page, click on Settings.

3. In the menu on the left, go to Emails.

4. Hover your mouse over the Notification Email, and then click on the Pencil icon.

5. Go to the Advanced tab and toggle Attach PDF to enable it.

6. Select the newly created PDF Document as the email's attachment.

7. Scroll to the bottom of the page and click on Save once done.

8. Follow the same steps for the Autoresponder Email.

This should also work when downloading submissions as PDF from Tables. Check out the screencast below:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

Give it a try, and after we hear back from you, we’ll have a better idea of what’s going on and how to help.

Good Evening,
I appreciate you getting back to me. I was able to figure it out. Sign automation was not turned on for a few of our documents.
Thank you,
Crystal @ Cascade Animal Clinic
(360-794-6772)
[cid:f557b34e-dac0-4c32-bc89-22b79e6723fd]
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