Jotform won't let me download submissions

  • maryhm
    Asked on May 6, 2025 at 11:55 AM

    I'm just getting the spinning wheel of death!

  • Joeni JotForm Support
    Replied on May 6, 2025 at 1:47 PM

    Hi maryhm,

    Thanks for reaching out to Jotform Support. I cloned your form to see if I could replicate the issue, but I was able to download the submission directly in Jotform Table. Take a look at the screencast below: Jotform wont let me download submissions Image 1 Screenshot 20 As a precaution, I've cleared your form caches. Can you go ahead and try again? If the issue persists, try clearing your browser cache and cookies. Once down, try to download your form submissions again. if the same thing happens again, can you try using a different browser, either incognito or private mode to see if it makes any difference.

    Give it a try and let us know how it goes.

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