Emails and Google Sheet Integration Delay

All email notifications and interations to Gsheets come through on a 30 minute delay, kindly advise

Hi Joseph,

Thanks for reaching out to Jotform Support. I cloned your Driver Sign-in 1300 form and tested it to see if I could replicate the issue, but everything was working properly. I see that the submission is reflected in my Google Sheet in real time and I received the email with a 2-minute delay. Check out the screencast below to see my results:

Jotform processes a large volume of emails, especially during peak submission times. When the system is handling many requests at once, it can sometimes cause a delay in delivery, such as the 3-4 minute delay you may have noticed. I checked your email logs and saw the 5 recent emails were sent in a minute.

For Google Sheets integration, delays can occasionally occur due to syncing intervals between JotForm and Google’s servers. While updates generally happen in real time, high traffic or system load can extend the processing time.

If the delays persist beyond 30 minutes consistently, we recommend re-establishing the integration by removing and reconnecting Google Sheets in your form settings. Let me show you how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select the Google Sheets integration.
3. Then, hover over the Action section and click on the Three Dots icon.
4. In the dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.

Now, let's connect the Google Sheets Integration again:

1. While in Google Sheet Integration settings, click on the Add New Action button.
2. Now, select an action and click on Next.
3. Then, click on Add Action and customize settings as you want.
4. Once you finish customizing, click on the Save button at the bottom right of the settings.

If you select Create new spreadsheet, a new spreadsheet will be created in your Google account, where submissions will be collected. If you select Use existing spreadsheet, submissions will be collected in the spreadsheet you choose, which is already connected to your Google account. We also have a guide about How to Integrate Forms With Google Sheets that you can check out.

Give it a try and let us know if you have any other questions.