AI Voice Call: how many minutes were used by each call, agent, conversation, or daily usage

I am having trouble with the voice call feature. Today, the 6th, and I have run out of credits for voice. I only see one person that has used voice.

Hi Jim,

Thanks for reaching out to Jotform Support. It looks like you've run out of voice call credits for today, May 6th. The number of voice call credits available depends on your account plan and limits.

Since you mentioned that only one person has used voice, it's possible that your account's allocated credits have already been exhausted. You may want to check your Account Usage page to review your remaining call credits. Let me show you how:

1. In your My Workspace dashboard, hover your mouse over to the upper right side of the panel and click on your Profile Avatar.
2. Select the Settings option in the dropdown menu.
3. Then, click on the Usage tab on the left side menu and your Account Usage will appear.

You can also check our guide about Understanding Your Account Usage and Limits.

Give it a try and let us know how it goes.

I know how to do that. Your answer doesn't explain how I can determine how the voice minutes were used between May 1st and May 6th. All the minutes were used and I could not see enough voice conversations to account for that.

Hi Jim,

Voice minutes are shared across all AI Agents in your account. For example, if one agent uses 10 minutes and another uses 20 minutes, you've consumed 30 minutes of your monthly account usage.

Can you check your monthly limit reset date? You can see that in the Account Usage page under the Monthly Usage section.

Let us know if you have any other questions.

I GIVE UP. My question was not answered.

Hi Jim,

Unfortunately, our system doesn't provide detailed per-call reports. For example, showing exactly how many minutes were used by each call, agent, or daily usage. However, the total usage will reflect how many minutes were consumed by all voice or web call interactions during the month.

Is that your question? We can create a feature request to track the daily minutes usage for voice calls and send it to our developers so our Jotform users can track the minutes for each call or agent.

As soon as we hear back from you, we can move forward with a solution.

Yes I would like that: "We can create a feature request to track the daily minutes usage for voice calls and send it to our developers so our Jotform users can track the minutes for each call or agent. As soon as we hear back from you, we can move forward with a solution."

At this point, there is no way to tell whether there is a computer error or if the "voice" feature was actually used. Looking at the conversation logs, the fact that all of the voice minutes were used does not make sense.

Hi Jim,

Thank you for the added information. While the function you’re looking for isn’t currently available at Jotform right now, we've gone ahead and escalated this ticket to our Developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it.

If there are any updates, we’ll circle back to this thread and let you know.