How to send 3 corresponding email responses to the users

! I guess the only thing to figure out now is how I send out the 3 corresponding email responses to the test takers? I have already started to craft an email response for each of the 15 categories.

Hi Adam,

Will they only be receiving the result for top1? You can set up a Change Email Recipient condition. Let me walk you through this:

1. In Form Builder, click on Settings on the orange navigation bar at the top of the page.
2. Select Conditions from the left side window.
3. Select Update/Calculate Field.
4. Set up the condition like the one below and click on Save at the bottom of the page

Let us know if you have any other questions.

Ideally, we would want to send 3 email responses - one for each of the three top scores.

Quick question, doing it this way won't change the recipient?? I'm guessing that as long as the email field contains '{email}', the recipient stays the same?

Hi Adam,

The recipient won't change as long as the unique name of the email field, which is {email}, is in the Email field of Change Email Recipient condition:

Since you have multiple possible top 3 results, you'll need to set up multiple Change Email Recipient conditions. So for Administration alone, you need to set up three Change Email Recipient conditions, like the one below:

Reach out again if you need any other help.

This is perfect, thank you so much!

I have one more question for you -- what if I wanted to send out just ONE email that included all three of their top scoring categories? Is there a way to accomplish that instead of having to send out 3 separate ones?? I realize it would probably take a whole lot of conditions if so...

Hi Adam,

I'll need some time to look into this. I'll get back to you as soon as I can.

We appreciate your patience and understanding.

Hi Adam,

If you'll be showing the explanation of each result, then this is not possible. You'll need to set up a corresponding Change Email Recipient Condition for each result. I'm thinking of a workaround to do this, but can't think of any. You really need to set up multiple conditions for the top 3 results.

Let us know if you have any other questions.

To send 3 corresponding email responses to the users, start by organizing your replies based on the user’s initial query, follow-up, and confirmation. Each response should be clear, personalized, and aligned with the user's needs to ensure a smooth communication flow. For example, if a user requests a , your first email could confirm the request, the second could deliver the file, and the third could follow up to ensure successful receipt.

Hi Adam,

It looks like you sent an AI generated message, can you confirm if we can clone the ticket or if you have other questions?

Let us know if there’s anything else we can help you with.