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jundy3Asked on May 6, 2025 at 9:20 AM
On my form https://form.jotform.com/251192341733048 I have not received 3 payments to my PayPal, however I have on all other transactions. In PayPal they are not 'pending' or 'errors'. They simply do not show at all.
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Shaira JotForm SupportReplied on May 6, 2025 at 10:28 AM
Hi Whitney,
Thanks for reaching out to Jotform Support. Keep in mind that Jotform is only a form builder and doesn't handle or process any payments directly. All payments submitted through your form are processed by the payment gateway you’ve integrated—in this case, PayPal.
If certain payments are not showing in your PayPal account, we suggest contacting PayPal Support directly, as they will have access to the transaction records and can provide more insight into why those payments are missing.
Reach out again if you need any more help.
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