Suspended account: Blocked credit card

Hi team,

I would like to update the payment method of my account because the previous card is lost and not in use. But everytime when I updated the new card on, my account will be suspended.

Can you please give me some suggestion?


Thanks,

Cindy

Hi Cindy,

Thanks for reaching out to Jotform Support. I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

Reach out again if you need any other help.

Hello Cindy,

Thanks for patiently waiting. Your account was suspended because the card you tried to use with Jotform was flagged as fraudulent by your issuing bank. I've already reactivated it so you may now update the credit card. Before using the same card(s) issued by the same bank, please reach out to them first to resolve any issues.

Let us know if you need further assistance.

Hi team,

Thanks for your reply. The blocked credit card is lost so I want to update my payment method now. But everytime I update the new card, my account has been suspended. Please guide me how to update my new card.

Thanks,

Cindy

Hi Cindy,

Your account shows active on our end. As mentioned by my colleague,  you need to reach out to your bank first to resolve any issues before adding the same card.

Let us know if you need any other help.