Can AI Agent be trained using 3rd party forms?

  • ProspernaSupport
    Asked on May 5, 2025 at 11:40 PM

    Can your AI Agent work with and be trained on using 3rd party forms instead of Jotform forms?

  • Ronald JotForm Support
    Replied on May 6, 2025 at 4:46 AM

    Hi ProspernaSupport,

    Thanks for reaching out to Jotform Support. The Jotform AI Agent are a stand-alone feature that can work even if not integrated with form created with Jotform. You can train your AI Agent to understand your business even better by adding specific details about your products, services, and processes. Adding information to your AI Agent's Knowledge Base is easy. Let me show you how to do it:

    1. In Agent Builder, in the blue navigation bar at the top of the page, click on Train.

    2. Now, click on Add New Knowledge.

    Can AI Agent be trained using 3rd party forms? Image 1 Screenshot 40 Note: If you’ve already added knowledge to your agent, click on Add New Knowledge to open the knowledge-adding options. Can AI Agent be trained using 3rd party forms? Image 2 Screenshot 51

    3. Enter accurate details your AI Agent can use to provide the best responses. This includes your Company Overview, Product features, Pricing, Policies, FAQs, and any other key information customers may ask about.

    4. Now, click on Save at the bottom of the page, and you're all set.

    Can AI Agent be trained using 3rd party forms? Image 3 Screenshot 62That's it. Now, that information’s been added to your AI Agent's knowledge base. You might also want to check out our guides about How to Train Your AI Agent, How to Teach Your Agent by Chatting and How to Train Your Agent with Questions and AnswersAfter training the AI Agent, you can them embed it to your external form by following our guide on this link.

    Meanwhile, If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better?

    Keep us updated and let us know if you need any more help. 

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