Product Fees on forms didn't update for previous submissions on report

  • Maluafiti
    Asked on May 5, 2025 at 8:37 PM

    We changed the product fees on 3 of our form: Waianae Vet Clinic, Hi Pets Vet Clinic, and Lap of Love. But when we run a report and download a list to excel for the month of April, the updated fees don't show up. Its still showing the old fees.

  • Raymond JotForm Support
    Replied on May 6, 2025 at 3:48 AM

    Hi Alicia,

    Thanks for reaching out to Jotform Support. The pricing for previous submissions will be retained and will not be affected by the price change. The price change will only affect new submissions made after the pricing was updated. Check out the screenshot below for your reference:

    Product Fees on forms didnt update for previous submissions on report Image 1 Screenshot 20Submission on row 2 are made after the price change. As you can see the submissions before that didn't change and still have the original pricing indicated when they were made.

    Reach out again if you need any help.

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