My form is not working as expected.

My form is not working as expected. I have troubles with getting submissions for this month. Last month I got 97 answears (untill 30.4.2025). This month I supposeed that I will be able to get new 100 answears, but it allowed me to get just 28 new answears and than it stopped getting answears and now it says that it is over quote. But it is not true!!!! Please do sth with it asap!

Hi Eliška,

Thanks for reaching out to Jotform Support. I understand your concern. I checked the email address associated with this account where you created the support ticket, but I’m unable to find any account under it. Could you provide any Form URLs or emails associated with your account so I can investigate the issues you’re currently experiencing? Alternatively, Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use loom to record the video and share the video link with us.

Once we hear back from you, we'll be able to move forward with a solution.