Hide Page Conditions Are Not Working Properly

  • retailnz
    Asked on May 4, 2025 at 11:09 PM

    My skips don't work, although they worked on Friday. I checked with the AI support and the set up seems fine.


    Jotform Thread 26704291 Screenshot
  • Aries JotForm Support
    Replied on May 4, 2025 at 11:23 PM

    Hi retailnz,

    Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

  • Aries JotForm Support
    Replied on May 6, 2025 at 1:10 AM

    Hi retailnz,

    When I cloned and tested your form, it seemed the conditions worked accordingly. I also tested your form directly, and I got the same result. Check out the sample screencast below:

    Hide Page Conditions Are Not Working Properly Image 1 Screenshot 20

    I cleared your form cache as a precaution. If the issue persists, can you share with us a screen recording of what’s happening so we can investigate this further? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    Let us know if you need any more help.

  • retailnz
    Replied on May 8, 2025 at 9:48 PM

    Kia ora


    The problem is actually with the skips that occur after question 5a. is answered YES. These skips below:

    Here are the conditions:

    Hide Page Conditions Are Not Working Properly Image 1 Screenshot 20

  • Jovito JotForm Support
    Replied on May 9, 2025 at 1:28 AM

    Hi retailnz,

    I tested the conditions on my end and it seems that it jumps to the correct page when clicking the correct option. For example, when I selected No in Auckland, it jumped to Hamilton Average Wage Rates. Check out the screencast below:

    Hide Page Conditions Are Not Working Properly Image 1 Screenshot 20 Can you try testing it on your end and check if the conditions still don't work?

    Give it a try and let us know how it goes.

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