Subscription Inquiry from treasurergmscmx

User is inquiring about potential double charging related to a subscription plan change after a failed payment.

Hello there,

Thanks for patiently waiting. It seems that you were charged for 2 invoices (Bronze and Silver Yearly subscriptions). Can you please confirm which one you'd like to keep? We'll then refund the other.

We look forward to hearing from you.

Mōrena,

I had selected the silver yearly subscription as it said it was going to work out cheaper than if we stayed on bronze. 

Will this still be the case? We just want the cheaper option out of the two.

Ngā mihi,

Taylah

Hi Taylah,

While the Silver yearly subscription does come with a discount compared to monthly billing, it will still be slightly more expensive than staying on the Bronze plan overall. That said, the Silver plan offers higher usage limits and additional features, which may be beneficial depending on your needs.

Ultimately, it's up to you which plan you'd prefer to keep, whether it's the more affordable Bronze option or the higher-tier Silver with added usage limits. Just let us know what works best for you, and we're happy to help make the switch if needed.

Once we hear back from you, we'll be able to help you with this.

Kia Ora,

Thank you for providing that information.

We will stick with the bronze plan since it’s the cheaper option.

Ngā mihi,

Taylah

Hi Taylah,

We switched your plan to Bronze Yearly, since you choose it.

Let us know if you need any other help.