What happens if my phone agent can't handle all the questions?

If my phone agent can't handle all the questions, can people leave a msg or something similar?

Hi Colin,

Thanks for reaching out to us for help. Regarding your question about whether people can leave a message if your phone agent can't handle all the questions, Jotform AI Agents come with phone answering capabilities by default. After you train your agent, it can answer customer questions and perform defined operations.

While the AI agent handles calls, if there are questions it cannot address, you can set up options to seamlessly transfer the caller to a live agent or escalate the issue for follow-up. Also, all interactions will be recorded in your chat history, where you can review the entire conversation and set up an additional Knowledge base if needed.

We also have a detailed guide on How to enable phone call answering with Jotform AI Agents that might be helpful for setting up message options and managing calls effectively.

Let us know if there’s anything else we can help you with.