Account Locked

  • nohely sepulveda
    Asked on May 2, 2025 at 3:01 PM

    hi, my account is locked. I need to recover it. ASAP

  • Jason JotForm Support
    Replied on May 2, 2025 at 3:18 PM

    Hi Daphne,

    Thanks for reaching out to Jotform Support. I've flushed your previous login attempts. Can you try it again and see how it goes? If you're still unable to access your account, try resetting your Jotform password. Let me walk you through it:

    1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

    Account Locked Image 1 Screenshot 60

    2. In the window that opens, click on Forgot Password?.

    Account Locked Image 2 Screenshot 71

    3. Enter your email address, and then click on Send Reset Instructions.

    Account Locked Image 3 Screenshot 82

    4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

    Account Locked Image 4 Screenshot 93

    5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

    Account Locked Image 5 Screenshot 104There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

    Reach out again if you need any other help.

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