I need to cancel my subscrption

Need to cancel annual subscription under account a_rlall@somniainc.com

Hi a_rlall,

Thanks for reaching out to Jotform Support. Let me show you how to cancel your subscription:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan. To learn more, you can check out our guide on How to Cancel Your Subscription.

Let us know if you have any other questions.

Yes, totally aware however its telling me that the plan will end next may 2026.

Hi a_rlall,

Yes, that's right. You're under the Gold subscription until May 2, 2026, even if you cancel your subscription now. You have just cancelled your period end, meaning your subscription will not be renewed after May 2, 2026. Do you want to end it now and be downgraded to the Starter plan instantly?

After we hear back from you, we'll be able to move forward with this.

Yes i need to cancel and get a refund, we dont need the subscription at the moment - thank you

Hi a_rlall,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we hear back from them.

We appreciate your patience and understanding.

Hi a_rlall,

To cancel your subscription and get a refund, fill out our Refund Request Form. Once the refund is processed, allow 5 to 10 business days for the funds to reflect in your account. You can also check out our guide on How to Request a Refund From Jotform. Now, let me show you how to Cancel Your Subscription:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.

I need to have the plan cancel and payment refunded.
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I need to have the plan cancel and payment refunded.
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Hi a_rlall,

I've checked your account, and it appears that your payment has been refunded already. You can check your invoice here. Allow 5 to 10 business days for the funds to reflect in your account.

Let us know if you need any other help.