Why is my username or password aren't not working?

My user name or password is not working.

Hi Dona,

Thanks for reaching out to us about your username or password not working. You can solve that by resetting your password. Let me help you with that:

1. Go to the Jotform Login page and click on Forgot Password.
2. Enter your username or email address associated with your account and select Send Reset Instructions.
3. Check your email inbox for the password reset instructions and click on the Reset Password link provided.
4. Create a new password and confirm it to regain access to your account.

If you have Two-Factor Authentication (2FA) enabled and cannot access your authentication device, you can use the recovery flow by selecting See Other Methods on the login page and following the instructions to recover your account. You might also want to check out this guide about How to Reset Your Jotform Password.

For detailed steps and further assistance, you can also visit our account recovery guide.

Give it a try and let us know how it goes.