Documents Not Accepted By System For KYC

I was asked to verify my need for KYC and had issues with the resolution process. I have all the necessary documentation ready and available but need to speak with someone to get the system to accept it.

Hi Thomas,

Thanks for reaching out to Jotform Support. Did you encounter an issue? If yes, can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.