Why didn't the questions appear?

Hi Support Team,

We’ve encountered an issue with our onboarding form. When we add a couple of questions and mark them as required, it appears correctly when we send the form internally to our team. However, when the same form is shared with clients, those specific questions do not show up at all.

This is a critical question for our process, so we would appreciate your prompt assistance in resolving the issue.

Looking forward to your response.

Hi Masterrminds,

Thanks for reaching out to Jotform Support. You only have one form in your account and it is set as required upon checking.

Can you provide us with the details on how to replicate the issue so we can check further? Is the form embedded to a website?

Once we hear back from you, we'll be able to help you with this.