Subscription Inquiry from sniffscratchsnoozekennels

User is inquiring about billing differences and charges related to their subscription plan, specifically referencing a pending deduction of $706 AUD and a previous charge of $400 AUD.

Hello there,

Thanks for patiently waiting. I understand that there's a significant increase on your latest invoice. Please note that it costs more than the previous one because it was not discounted. The discount you had on the initial invoice was a one-time offering only. Please see the difference in the invoices below:

Initial invoice:

Latest invoice:

We can extend the one-time discount as a one-time courtesy. Head over to our Refund Request form to send in your request. You'll be notified via email once processed within 2 - 3 days.

Let us know if you need further assistance.

Where do I find this Refund Request form please .

Also I was Not aware of charges and feel this is an important omission , which should have been highlighted prior .

Hi Kevin,

To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it. Regarding the charges, I understand your concern about not being informed earlier. The initial discount was a one-time offer, which is why the latest invoice reflects the standard pricing.

Let us know if you have any other questions.