Conditions Are Not Working Properly

  • Heritage_Church_
    Asked on May 1, 2025 at 5:53 PM

    Hello! I need help with the conditions in my form. Can someone tell me why my other sections don't pop up when I have everything selected that condition says it will do?Conditions Are Not Working Properly Image 1 Screenshot 70Conditions Are Not Working Properly Image 2 Screenshot 81Conditions Are Not Working Properly Image 3 Screenshot 92Conditions Are Not Working Properly Image 4 Screenshot 103Conditions Are Not Working Properly Image 5 Screenshot 114Conditions Are Not Working Properly Image 6 Screenshot 125

  • Aries JotForm Support
    Replied on May 1, 2025 at 7:37 PM

    Hi Heritage_Church_,

    Thanks for reaching out to Jotform Support. I cloned and tested your form to replicate the issue and it seems your conditions works properly. Check out the sample screencast below:

    Conditions Are Not Working Properly Image 1 Screenshot 20

    Can you confirm if I missed something in your condition? Also, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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