Notification Emails are not being received.

Hello,

This has been happening randomly where forms are not being sent to some or all of the listed notification recipients. I have been trying to figure this out for a week, any help would be very much appreciated!

The forms are the buyer pending intake the listing pending intake the listing and marketing intake.

Hi RoyalRealtyIllinois,

Thanks for reaching out to Jotform Support. Upon checking, I can see that the Notification email is set up with conditional logic, so it will only be sent when the specified condition is met. You can also review your email logs to check whether the emails were sent or failed. You can easily View Your Form Email Logs in your account settings. Let me show you how:

1. Go to the History tab on your Account Settings page.
2. Click on All Actions in the top-right corner of the History page, and in the dropdown menu that opens, scroll down to the bottom and select Emails.
3. Click on the External Link icon on the right side of the Form ID to open the email of the related submission.

Additionally, I suggest doing a test submission where the condition for receiving the email is met, to check if the notification email is delivered. If no email is received during the test, we will take a closer look at the issue. You can also try removing the Notification Email and adding it back, as this often solves the issue. Let me show you how to do that:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Now, just click on Save and you're done.

Now, you'll get a Notification Email every time a user fills out your form.

Give it a try and let us know if you need any help.