Payment Inquiry from daniellefarah

double subscription

Hi Danielle,

Thanks for patiently waiting. I understand that you have another account that is subscribed to a yearly plan. Instead of refunding this one, would you like us to move the payment into the other account? It will be used for future renewals.

Should you wish to proceed, please share the email address of the account that has the yearly subscription.

Following from this I see the payment was made for another account -  

Could I please have this refunded? 

See attached receipt 

Hi Danielle,

Unfortunately, I couldn't see the attached receipt you shared on my end. Can you try to take a screenshot and send it again? We’ve got a guide here that’ll show you how to do that.

Once we hear back from you, we'll be able to move forward with this.

see

Hi Danielle,

Thanks for sending us the screenshot. I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Let us know if you need any more help.

Hi Danielle,

I just heard back from the relevant team. We've already refunded the monthly payment and moved the yearly subscription to your account with a username: daniellefarah.

Let us know if you have any other questions.