Download a Fillable PDF Form download button not working

  • Giles Lemmon
    Asked on April 30, 2025 at 4:27 PM

    You broke a hyperlink. The "download form" button now takes you to the Data tool's "download all responses as a PDF summary" page, NOT the page to download the blank form.

  • Christian Ice JotForm Support
    Replied on April 30, 2025 at 8:27 PM

    Hi Giles,

    Thanks for reaching out to Jotform Support. When I tried to download the fillable version of one of my forms, everything worked the way it was supposed to. Check out the screencast below to see my results:

    Download a Fillable PDF Form download button not working Image 1 Screenshot 20

    Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

    Once we hear back from you, we'll be able to move forward with a solution.

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