Account Suspended But Still Billed

Hi there is will need to talk whit the account department 

Hi Massimiliano,

Thanks for reaching out to Jotform Support. If you have question, just reply to this thread and we'll be happy to help. Also, let us know the specific issue or question you have regarding your account. This will help us provide you with the necessary information.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi there ,The issue is I was suspended the account last year And I still keep billed, just wondering why ?Many thanks to let me know Il giorno 30 apr 2025, alle ore 19:40, Jotform <noreply@jotform.com> ha scritto:




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Hi there ,The issue is I was suspended the account last year And I still keep billed, just wondering why ?Many thanks to let me know Il giorno 30 apr 2025, alle ore 19:40, Jotform <noreply@jotform.com> ha scritto:




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Hi Massimiliano,

I have reviewed your account and there is no record that your account was suspended. Could you point out to us where you receive the notification of your account suspension? If you can take a screenshot of the notification, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.