Subscription Inquiry from nationalbenefit

  • nationalbenefit
    Asked on April 30, 2025 at 2:17 PM

    User has questions regarding their billing or plan details.

  • Ivy JotForm Support
    Replied on May 5, 2025 at 2:35 AM

    Hi nationalbenefit,

    Thanks for reaching out to Jotform Support. We have charged you for 2 different subscriptions by mistake. This comes to $315 in total. We would like to make up for this immediately. Can you share your PayPal account, if you have one, or your wire transfer information, so that we can refund you this extra amount?
    Once we hear back from you, we'll be able to move forward.

  • Ivy JotForm Support
    Replied on May 9, 2025 at 2:22 AM

    Hi nationalbenefit,

    Have you checked my message for you?

    Once we hear back from you, we'll be able to move forward.

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