Emails are marked as ignored

I emailed yesterday following your advice but didn't get a response, it didn't work and the email notification is not working and we can't use the form - it shouldn't have changed as we have not modified anything so there seems to be a problem and we use these forms regularly so this is a major problem as we are having to revert back to manually doing inspection sheets

Hi Iain,

Thanks for reaching out to Jotform Support. I’ve reached out to the related team about this. Once they look into things, they'll reply to you here on this thread.

Reach out again if you need any other help.

Thanks Raymond, I am still waiting for help. This email issue has been happening for over a week now and we seem to still get other email notifications for other forms we use and I have tried using the AI help bot and tried clearing cache and removed and re-added the notification email and checked settings. I just really want to know how long it will take for someone to respond as in the past the response time has been really fast

Hi Iain,

I understand that this is taking longer to solve than expected. Our related team needs just a bit more time to come up with a solution. We’ll get back to you as soon as I have one.

Thanks for your patience, we appreciate it.