Subscription Inquiry from Williams_Jaleesa

  • Williams_Jaleesa
    Asked on April 29, 2025 at 11:26 AM

    User is inquiring about customer service contact and assistance with downgrading their subscription plan.

  • Billy JotForm Support
    Replied on April 30, 2025 at 2:31 AM

    Hi Jaleesa,

    Thanks for patiently waiting. Our system says that the subscription's autorenewal via AppStore has been cancelled. If you're looking into getting a refund, please follow the steps here.

    Let us know if you need further assistance.

  • Williams_Jaleesa
    Replied on May 12, 2025 at 10:40 AM
    Hi,
    I would like a refund please
    Ja’Leesa Williams
    Lead Embroidery Specialist
    Sew Royalty
    Office: (814)626-8811
    Cell: (814)806-8847
    ...
  • Williams_Jaleesa
    Replied on May 12, 2025 at 10:47 AM
    Hi,
    I would like a refund please
    Ja’Leesa Williams
    Lead Embroidery Specialist
    Sew Royalty
    Office: (814)626-8811
    Cell: (814)806-8847
    ...
  • John JotForm Support
    Replied on May 12, 2025 at 2:43 PM

    Hi Ja’Leesa,

    I understand that you want a refund upon downgrading your subscription plan. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

    Reach out again if there's anything else we can help you with.

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