Can't Sign Up

I want to register with the email shop@studiobellomo.eu so that the completed form is sent there, but I am unable to because it says the account is already registered and password recovery emails are not arriving.

Hi Chiara,

Thanks for reaching out to Jotform Support. I checked the email and saw that it's a form user. I've gone ahead and converted it to a Starter plan. Can you try logging in and see how it goes? If you're experiencing a problem logging in, try resettting the password. Resetting your Jotform account password is easy to do. Let me walk you through it:

1. Go to the Jotform Main page and click on Login at the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

There you go. Your new password is now set, and you can use it to log into your Jotform account. You can also check out our How to Reset Your Jotform Password guide for more information.

Reach out again if you need any other help.