Subscription Inquiry from AmberSmith520

User is inquiring about upgrading their subscription for a month despite having paid for a yearly plan.

Hi Amber,

Thank you for reaching out. We’ve reviewed your account, and we see that your subscription was upgraded through November 28, 2024, at a discounted rate. As this payment falls outside our 30-day Money-Back Policy, we’re unable to issue a refund at this time in accordance with our Terms of Use.

We understand this may not be the outcome you were hoping for, and we truly appreciate your understanding. If there’s anything else we can do to assist or make the most of your current plan, we’re here to help.

Hi Sweta,

I'm not looking for a refund. Rather, I want to upgrade to Silver for two months but we paid for the annual subscription. Is it possible to charge us an additional $10 in the event we receive more submissions? Or can you please tell me how many submissions are remaining on our account? We need to send out the forms next week.

Thank you!

Amber

Hi Amber,

Regarding your inquiry about upgrading to the Silver plan for two months while currently on an annual subscription, keep in mind that Jotform subscriptions are either monthly or yearly, and there isn't an option to upgrade for just a specific short period like two months.

However, if you anticipate receiving more submissions than your current plan allows, you can upgrade your account to a higher plan at any time. The unused time on your current plan will be prorated and applied to the new plan, so you will only pay the difference for the upgrade.

As for the submissions remaining on your account, it shows that your current submission is at 35/1,000

Reach out again if you have any other questions.

Hi JamSheed,

As for your other question, I've moved that to a new thread. You can check that out here.

Reach out again if you have any other questions.