Why is my IP address banned ?

  • NTAAPJot
    Asked on April 28, 2025 at 3:22 PM

    Why on earth would it say that?


    Thanks
    Kristina

  • Shaina JotForm Support
    Replied on April 28, 2025 at 4:17 PM

    Hi Kristina,

    Thanks for reaching out to Jotform Support. To help you out, could you please provide us with the IP address you're currently using? We would like to add it to our whitelist to avoid any access issues.

    Once we hear back from you, we'll be able to help you with this.

  • NTAAPJot
    Replied on April 29, 2025 at 12:00 PM

    It's not my IP address...it's an end user who tried to submit the form. I just want to make sure there's not a big problem with Jotform in general because people need to be able to submit the form.

    Thanks
    Kristina

  • Jovanne Support Team Lead
    Replied on April 29, 2025 at 12:34 PM

    Hi Kristina,

    We’ve checked on our end and there doesn’t appear to be any widespread issue with Jotform at the moment and everything is running normally.

    To help take a closer look at this, can you provide the IP address of the end user who experienced the issue? This will allow us to look into it more specifically and identify any potential localized problems.

    Once we hear back from you, we can help you with this.

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