Thanks for reaching out to Jotform Support. Can you send me the link to your form so I can take a look at it for you? You can easily find your form's URL in Form Builder. Let me show you how:
In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
In the Quick Share tab, click on Copy Link in the Share With Link section.
Once you share the form URL with us, we’ll be able to help you better with this.