I'm getting form errors.

  • Steven Hirsch
    Asked on April 25, 2025 at 1:46 PM

    I need live customer support to troubleshoot some forms errors.

  • Shirized JotForm Support
    Replied on April 25, 2025 at 1:50 PM

    Hi Steven,

    Thanks for reaching out to Jotform Support. Can you explain a bit more about the issue, so I can get a better idea of what's happening? If you can also share the form URL in question, so I can check it and help you with a solution.

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

  • stevenhirschmd00
    Replied on May 2, 2025 at 3:37 PM

    Hi Shirized,

    Thank you for your assistance. I have two questions about the form: "Hirsch Pediatrics New Family Form" created on March 26.

    1)

    When we download the form using the first download option the first page of the download is blank except for the following two lines. I would like to remove the extra spaces and remove the words Patient Information from the top.

    Patient Information
    WELCOME TO HIRSCH PEDIATRICS

    2)

    The completed form is e-mailed to us. However in the e-mail the paragraph form elements do not show up. Is there a way to include the paragraph form elements in the e-mail? Currently to include the paragraphs in the form we have to download the completed form and then print out a copy.

    Thank you!

    Steven

  • Christian Ice JotForm Support
    Replied on May 2, 2025 at 4:05 PM

    Hi Steven,

    To avoid confusion, I moved your questions to a new thread and helped you with that here:

    Let us know if there’s anything else we can help you with. 

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