Change Email Conditions is Not Sending

if you could help me that would be great

Hi Tyler,

Thanks for reaching out to Jotform Support. It seems you are referring to your FOH form, as there are email conditions in it. I cloned and tested the form to replicate the issue, but it appears to be working correctly, as I receive the assigned email according to my result. Check out the screencast below:

I also checked the conditions, and I did not notice any issue so far. Could you provide more details about which color combination is causing the email to fail?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Emails keep failing whats going on?

Hi Tyler,

Can you explain a bit more about when you said email keeps failing so we can help you with it? Do you mean the emails are not sent to the recipients? Or, the emails are sending but it is the wrong emails? If it's the first case, can you share with us some email addresses that's affected?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

the emails are failing

Hi Tyler,

I went ahead and escalated this issue to the relevant team, we will get back to you with an update.

I moved your question about the SMTP Error to a new thread and will help you with that here.

In the meantime, let us know if you have any other questions.

Hi Tyler,

It should be fixed.