Comment on the form isn't showing.

I created a feedback survey form. I replied on one of the questions with the comment option on one of the questions . I didn’t see my comments show up on the feedback form when I forwarded to my personal email.

Hi Dee,

Thanks for reaching out to Jotform Support. Can you specify how you input a comment on your form for us to investigate it? If you can take a screenshot of it, that will help us to better understand what’s going on. We have a guide about how to do that here.

Once we hear back from you, we'll be able to help you with this.

Hi Dee,

Only those with access to your Inbox can see the comment you added to the submission. If you'd like to forward the submission via email with a comment, you can add a text field to the form and hide it so only you can see it. After your client submits the form, you can edit the submission in Tables to add your comment, then forward it via email. Let me show you how:

First, we will add a Long Text field in your form.

1. While in Form Builder, click on the Add Element menu on the left side of the page.
2. Under the Basic tab, scroll down the list and choose the Long Text field.
3. Drag and drop it to your form.
4. Click the Gear icon on the right side of the field.
5. Under the Advanced tab, and then enable the Hide field.

Once there's a submission, you can edit it in the Tables to add your comment and forward it via email.

1. In Tables, click the cell of the hidden field and write your comment.
2. Click the submission and then tick the checkbox.
3. Click the three dots icon on the right side of the screen.
4. Click Forward, and then enter the email where you want to send it.
5. Click the Send Email button once you're done.

Take a look at the screenshot below to see my result:

Give it a try and reach out again if you have any other questions.

Thank you
Dee Hoffman
Owner/Baker
[signatureImage]
phone 510.932.2054
email dd@sweetanddazzling.com
website https://sweetanddazzling.com<https: />
________________________________
...

Owner/Baker
[signatureImage]
phone 510.932.2054
email dd@sweetanddazzling.com
website https://sweetanddazzling.com<https: />
________________________________
...

Ive attached a photo of an email I received of the customer survey with the invoice as an attachment.
Dee Hoffman
Owner/Baker
[signatureImage]
phone 510.932.2054
email dd@sweetanddazzling.com
website https://sweetanddazzling.com<https: />
________________________________
...

Hi Dee,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

That's it. Let us know if you have any other questions.