Unable to submit form even if required tickbox is checked.

I added a required field on my form and it passes all the form requirements but the jotsign doesn't recognize it as checked Thanks for your assistance.

Cyndi

Hi Gail,

Thanks for reaching out to Jotform Support. I’ll need a bit of time to look into this. I’ll get back to you as soon as I can.

In the meantime, let us know if you have any other questions.

Hi Gail,

When I cloned and tested your form, everything worked the way it was supposed to. Upon submission, I got an error saying the View Terms and Conditions tick box is required, although it has been ticked. Check out the screenshot below:

After checking the form, I found that the reason is you've used a Multiple Choice field for it. Each of the tick boxes for the said field needs to have a label for its options, and can't be kept blank, as it will create errors. So for this, you need to make a few adjustments to make sure it'll work as expected. I'll walk you through setting that up:

1. In Form Builder, click on the Multiple Choice field named, View Terms and Conditions.

2. Click on the field's Gear icon to access its settings.

3. In the Multiple Choice Properties window on the right, copy the Field Label, and then remove it from there.

4. Go to the Options tab and paste the copied label in the Options box. Changes are saved automatically.

Now, we need to make the proper adjustments to align the modified field within the form, by injecting Custom CSS codes. Here's how to do it:

1. First, copy the code below:

#label_56 .form-required {

    margin-left : -10px;

    position : relative;

}





#id_56 .form-checkbox-item {

    margin-top : -35px !important;

    font-size : 18px !important;

    font-weight : 600;

}





.form-label.form-label-left {

    margin : 0px 0px 0px 270px;

}

2. Next, click on the Paint Roller icon on the right side of the Form Builder page to access Form Designer.

3. In the Form Designer window on the right, go to the Styles tab.

4. In the Inject Custom CSS box, paste the code at the bottom section. Changes are saved and applied automatically.

Check out the preview submission below. Note that I've only filled out the required fields for this test:

You can check out this cloned form used for the demo of the steps shared above, so you can try it on your end. Feel free to clone it if needed.

Give it a try and let us know if you need any other help.

Rene,
You are Wonderful! That was exactly what I was hoping for. Gail is
turning over her responsibilities for our website and this week is my first
experience with your forms. I shouldn't have used a multiple choice field
for this purpose. I just duplicated another field on the form without
checking the properties. What would have been the correct form element for
me to have chosen?
I also have a question about the submission date that is added to the forms
table. When I download to excel the date is in text format. I would like
to have a date associated with the record that is in yyyy/mm/dd format
along with the time. Do you have any suggestions on how I can
accomplish this?
Cyndi Porter
...

I have a question about the business end of your software. I cloned an in
production form and have been doing some testing with it. I see that we
are approaching our allotted limit of signed forms. Is there a way for me
to test my changes without using up the signed form allotment?
Cyndi
...

Rene,
You are Wonderful! That was exactly what I was hoping for. Gail is
turning over her responsibilities for our website and this week is my first
experience with your forms. I shouldn't have used a multiple choice field
for this purpose. I just duplicated another field on the form without
checking the properties. What would have been the correct form element for
me to have chosen?
I also have a question about the submission date that is added to the forms
table. When I download to excel the date is in text format. I would like
to have a date associated with the record that is in yyyy/mm/dd format
along with the time. Do you have any suggestions on how I can
accomplish this?
Cyndi Porter
...

did you find an answer to this question?
...

did you find an answer to this question?
...

did you find an answer to this question?
...

Hi Gail,

I'll need a bit of time to look into this. I'll get back to you as soon as I can.

Thanks for your patience, we appreciate it.

Hi Cyndi,

You've mentioned that you duplicated another field on the form and used a multiple choice field by mistake. Just to make sure we’re on the same page, could you let us know what you were trying to achieve with that field? Can you explain a bit more, so we can help you better? If you're referring to this form that you've previously shared, I checked on it but I wasn't able to access it. It says that the form was deleted. Can you check on this?

If you accidentally deleted the form, you can check your Trash folders and restore it, let me show you how:

1. In My Workspace page, scroll down and click on Trash.
2. Hover your mouse on the form and choose Restore. That's it.

As for your other question, I've moved that to a new thread. You can check that out here.

Once we hear back from you, we'll be able to help you with this.