Not receiving PDF or uploads as attachments in email notifications

Hi. Up until yesterday, when new hires completed the Employee Handbook & Policies Form, we were emailed the attachments as a PDF. Now, we are receiving the emails, but no attachments. Please help.

Hi Fitness_World,

Thanks for reaching out to Jotform Support. Our system indicates that the attachemnts on your recent email notifications are more tthan 5 MB in size. This prevents our email provider from attaching them, but instead they are included as download links in your email. This system is in place to ensure proper and quick email delivery.

To go around this limit and send attachments more than 5 MB in size with your notification emails, consider setting up your own SMTP server, and use it to send your Notification Emails. Let me show you how:

1. On your account's Settings page, next to Sender Emails section, click on the Add Sender Email button.

2. Enter the SMTP details on the SMTP Configuration window, then click on the Send Test Email button to test the settings.

3. After confirming everything is working well, click on Save button. That's it.

Now, you can select your SMTP server as the Sender Email in your email alert's Advanced settings. Let's do it:

1. In Form Builder, click on the Settings tab on the orange navigational bar at the top and click Emails on the left side pane.
2. Next, click on the Pen icon over your Notification Email and click on the Advanced tab.
3. Scroll down to the Sender Email and select your recently added SMTP server.
4. Click Save and that's it.
   
   

Give it a try and let us know if you need any help.