I don't receive an email when there are new submissions

  • lkalbaugh2
    Asked on April 23, 2025 at 4:10 PM

    Two issues that I need help with:


    1. When a form is completed and submitted, it is not being automatically sent to my email. The last time a form was sent to me was in January.
    2. However, I am daily receiving a blank form to complete. I don't need this.

    Thank you for helping me with this,

    Leslie Albaugh

  • Ronald JotForm Support
    Replied on April 23, 2025 at 4:49 PM

    Hi Leslie,

    Thanks for reaching out to Jotform Support. You can easily Set Up a Notification Email, so that you'll get an email after someone fills out your form. Let me show you how:

    1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

    2. In the menu on the left side of the page, click on Emails.

    3. Now, click on Add Email

    I dont receive an email when there are new submissions Image 1 Screenshot 40

    4. In the list that comes up, select Notification Email.

    I dont receive an email when there are new submissions Image 2 Screenshot 51

    5. In the center of the next window, click on the Recipients tab.

    6. Now, just enter your email address into the Recipient Email field, and click on Save. That's it, you're done.

    I dont receive an email when there are new submissions Image 3 Screenshot 62As for your other question, I've moved that to a new thread. You can check that out here.

    Give it a try and reach out again if you need any help.

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