Ticket Purchases widgets not working properly

  • samanthanipper
    Asked on April 23, 2025 at 3:20 PM

    My ticket form is not working. It says 5 available for each item, but when i click on one and hit submit, it's saying everything is full. Please check my form.

  • Jerlan JotForm Support
    Replied on April 23, 2025 at 5:57 PM

    Hi Sammie,

    Thanks for reaching out to Jotform Support. I have checked the form and noticed that you've added multiple Ticket Purchases widgets. Can you share which one is not working properly? Currently, the widget that shows 5 available is under the Group 2 leader, Ira Rothman. Take a look at the screenshot below:

    Ticket Purchases widgets not working properly Image 1 Screenshot 20If that's what you're referring to, can you allow us to submit a test submission to your form to check if we can replicate the issue?

    I have also cleared your form caches. Can you check if the Available for Ticket Purchases widget has been updated?

    Give it a try and let us know how it goes.

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